Setting up a business is pleasurable but running it effectively is yet another matter. As a small business owner, you may feel pulled in various directions especially when you have to answer calls from customers, prospects, and friends simultaneously. Failing to concentrate on your core business can even affect your revenue adversely. The best possible way to resolve this problem would be to engage a third party adept at providing business answering service to customers in the same situation as you are.
It certainly helps to know that such service is provided by a third party that has no direct connection with your company. On the contrary, they use trained agents to receive calls on your behalf and fulfill their queries thus achieving satisfaction for you. You can be sure to make a good start by hiring such a neutral party that excels at answering queries. Moreover, such companies also offer diverse services often including the following: –
- Front office services
- Dispatching
- Scheduling meetings
- Providing voicemail assistance
- Data Delivery
- Order Entry
Benefits of using a business answering service to take orders directly from customers
Companies that provide items/products based on orders received via calls or online requests find it hard to keep up with the demand during working hours. Having a virtual agent answer the calls and accept the orders comes as a boon that cannot be given up. From hotels & restaurants to retail stores and product-delivering service centers the answering service helping to receive and fulfill the orders are always in demand.
You will find yourself attending to the quality and ensuring quick delivery without rushing to receive orders to explain the reasons for the delay to an irate customer. It is not surprising that the party providing the answering service has multiple trained agents dealing with the process. The best advantages of such agents taking down the orders and passing them onto the service provider include the following: –
- Tailor Made approach that is well-suited to your company’s needs
- Seamless & personalized experience for each customer who is happy to provide repeat orders in the future
- Obtaining important information from the callers as and when required
- Screening of applicants when you feel such a need
- Catalog request processing
- Accuracy of the service is ensured as the agents are trained for the role
- Orders are taken down with precision with errors being minimized to the greatest extent possible
- Customer satisfaction is guaranteed as your staff follows the orders to a T
- The inflow of orders does not leave the agents flustered at any time. Instead, each order is received perfectly with time dedicated to the customer regardless of the rush hour.
- It is rare to find any order slip past the agents that fails to be recorded or communicated to the staff engaged with the fulfillment of orders.
The process of order-taking via the best business answering service in the area is surely justified when you notice an improvement in revenue figures coupled with huge customer satisfaction. The team of dedicated agents working on your behalf will also create a positive brand image for your company thus ensuring popularity despite being a new entrant.
